SILCO HAUS is a marketplace of independent artists and makers from around the world. Each piece ships directly from its maker's studio, so shipping costs and delivery times depend on where the item is coming from and where it's going.
Shipping rates
Shipping is calculated at checkout from your delivery address, so you'll always see the exact shipping cost for your order before you pay.
Processing & dispatch times
In stock: These items are ready to go. The dispatch time is shown on the product page.
Made to order: These pieces are made by hand after you order. The product page shows how long it takes to make and dispatch.
Delivery times
Enter your address at checkout to see the estimated delivery time to your location. Delivery time starts once your item has been dispatched, and you'll get tracking details by email.
Orders from multiple artists
If your order includes pieces from different artists, each one ships separately from its maker. That means they may arrive on different days, and each parcel will have its own tracking number.
Lost or damaged parcels
If your order arrives damaged or doesn't arrive within the estimated timeframe, contact us within 5 business days of the expected delivery date and we'll work with the artist to resolve it.
Incorrect addresses
Please double-check your address at checkout. We can't be responsible for parcels sent to an incorrect address, and any reshipping costs will be charged to the customer.
Questions?
Get in touch at info@silcohaus.com and we'll be happy to help.
* All delivery times are estimates. Delays can happen from time to time, for example during holiday seasons, because of extreme weather, or with longer production times on made-to-order pieces. We recommend ordering early during busy periods.
